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Minnesota Pre-Assignment: Protective Agent (PPA137)
Course Introduction
Course welcome
What you will learn
Course Completion Requirements
Lets begin
Module 1 | COURSE INTRODUCTION & THE PROTECTIVE AGENT PROFESSION
Module Description
1.1 | Today's Security
Today's Security Personnel
What is a "Protective Agent"?
Duties of a Protective Agent
Common Misconceptions About Security
Terms You May See
Your ID Card
Module 1 Quizzes
Module 1 Quiz
Module 1 Scenario Quiz
Module 2 | MINNESOTA LAW, AUTHORITY & ETHICS
Module Description
2.1 | Legal Foundations
Legal Authority
S&S as a Protective Agent
Citizen's Arrest - A Use of Force (10:28)
Trespass Awareness
What Trespass Means (Minnesota Focus)
Revoking Permission to Remain
Documentation
When to Call Law Enforcement
Common Mistakes
On post reflection
2.2 | Liability and Regulation
Possible Liability Issues
The Board
Powers & Duties of the Board
Statutes to Review
Administrative Rules to Review
Relationship Between the Board, Employers, and Individual Officers
2.3 | Professional Ethics
Sample Code of Ethics
Why ethics matter in protective work
Core ethical duties of a Protective Agent
A simple ethics decision checklist
Common ethical pressure points in security work
Ethics in conflict and conflict resolution
Professional Boundaries
Gifts and Gratuities
Off-Duty Relationships
Confidential Information
Conflicts of Interest
Favoritism and Selective Enforcement
On‑post reflection
2.4 | Unlicensed Activity
Unlicensed Activity
Why unlicensed security is a public safety problem
Recognizing possible unlicensed activity
Officer responsibilities when unlicensed work is suspected
2.5 | Employer and Client Conflicts
Conflict with Employers and Clients: Law, Ethics, and Officer Responsibilities
Refusing Unsafe or Unlawful Orders (Without Torching Your Career).
Ethics, Privacy, and Whistleblower Protection (Minnesota Focused)
Module 2 Quizzes
Module 2 Quiz
Module 2 Scenario Quiz
Module 3 | COMMUNICATION, DE-ESCALATION & HUMAN INTERACTION
Module Description
3.1 | Communication Fundamentals
Why is Communication Important?
Building Listening Skills
Non-Verbal Communication
Communication Devices
Phonetic Alphabet
Radio Communications
Radio Etiquette
Priority Traffic
Emergency Traffic
Clear and Concise Transmissions
Common Mistakes
On post reflection
3.2 | Verbal Judo & Professional Presence
The Art of Verbal Judo
Role of Security in Customer Experience
Professional Presence and First Impressions
Handling Everyday Requests
Balancing Service With Security
Written and Digital Professionalism in Customer Interactions
3.3 | De-escalation
Goals & Objectives
De-escalation and the LEEDS Method
Put on Your Professional Face
Biases
Ego
Understanding Anger
Signs of Escalation
De-escalation
3.4 | Diversity and Cultural Awareness for Protective Agents
Why Cultural Awareness Matters in Protective Work
Understanding Culture, Identity, and Lived Experience
Implicit Bias and How It Affects Security Decisions
Working Professionally With People From Different Backgrounds
Communicating Across Language and Cultural Barriers
Serving People With Disabilities and Different Abilities
Religion, Gender, and Expression in Security Encounters
Bias in Suspicion, Stops, and Use of Discretion
Preventing Harassment and Discrimination in Security Work
Practical Habits for Fair, Respectful Protective Agents
3.5 | Trauma‑Informed and Mental Health Encounters for Protective Agents
Introduction to Trauma‑Informed Security Work
Recognizing and Responding to Mental Health Crises (for Protective Agents)
Trauma‑Informed Tactics for Protective Agents
Substance Use, Overdose, and Co‑Occurring Mental Health Issues
Working With 988, Mobile Crisis Teams, and Local Resources (Minnesota‑Focused)
Module 3 Quizzes
Module 3 Quiz
Module 3 Scenario Quiz
Module 3 Advanced Scenario Exercise
Module 4 | PATROL OPERATIONS & SITE SECURITY
Module Description
4.1 | Access Control
Access Control Devices
4.2 | Patrol Fundamentals
Tips for Safe & Successful Patrols
Preventing Fires
Preventing Theft
Preventing Accidents
External Patrols
Internal Patrols
4.3 | Vehicle Operations
Operating Your Patrol Vehicle
Getting Out of Your Vehicle
Bike Patrol
Distraction Management and In‑Vehicle Equipment
Parking Lot and Pedestrian Area Operations
4.4 | Traffic Control
Overview
Factors
Importance of PPE
Equipment
Taking Care of Your Equipment
Traffic Control Devices & Equipment
Standard Signals
Recording Violations
4.5 | Interacting With Animals on Duty
Types of Animals Officers Encounter on Duty
Service Animals and Emotional Support Animals
Reading Dog Body Language and Early Warning Signs
Responding to Friendly, Loose, or Stray Dogs
Responding to Aggressive or Dangerous Dogs (0:48)
Bites, Scratches, and Possible Rabies Exposure
Wildlife and Unusual Animal Behavior Around Your Sites
Personal Safety, Gear, and Mindset Around Animals
4.6 | Uniform & Vehicle Regulations
Uniforms
Vehicle Colors
Vehicle Lights
Module 4 Quizzes
Module 4 Quiz
Module 4 Scenario Quiz
Module 4 Advanced Scenario Exercise
Module 5 | INCIDENT RESPONSE & CRITICAL EVENTS
Module Description
5.1 | General Emergency Response
What to do in an Emergency
Medical Emergencies
Fire Emergencies
Natural Disasters
Crime Scene Response
5.2 | Workplace Violence
Introduction to Workplace Violence
Types and Patterns of Workplace Violence
Risk Factors and Early Warning Signs
The Protective Agent’s Role in Workplace Violence Prevention
Responding to Workplace Violence Incidents
Case Studies in Workplace Violence
5.3 | Suspicious Packages
Suspicious Packages
Common Targets
What to Look For
Now What?
5.4 | Bomb Threat Response
Bomb Threats
Case History
Have a Plan
What to Do
Bomb Threat Video (4:36)
5.5 | Overdose Response
Drug Overdoses & First Aid
Recognizing an Overdose
Naloxone. What is it?
Five Essential Steps
Dos & Dont's
Video from the Manufacturer (9:11)
Naloxone in Use
Care of Other Overdoses
5.6 | Active Shooter Response
Overview
Active Shooter Incidents
Shootings Over the Years
Where Did They Take Place?
What We Know About the Shooters
FBI Statistics
Run, Hide, Fight
Run
Hide
Fight
Pathway to Violence
Bleeding
Police Response
Security's Responsibility
Active Shooter Video
The Aftermath
Active Shooter Quiz
5.7 | Human Trafficking Awareness
What Human Trafficking Is
Common Indicators
What Security Should and Should Not Do
Reporting Procedures
Minnesota Resources
On‑post reflection
5.8 | Suspicious Activity Recognition
What Suspicious Activity Reporting (SAR) Is
The “See Something, Say Something” Concept
Pre‑Attack Indicators
Surveillance vs Normal Behavior
Photography and Recording Concerns
Reporting Suspicious Activity
On‑post reflection
Module 5 Quizzes
Module 5 Quiz
Module 5 Scenario Quiz
Module 5 Advanced Scenario Exercise
Module 6 | CROWD MANAGEMENT & VENUE SECURITY
Module Description
6.1 | Controlling a Crowd
The Role of Private Security in Public Venues
Defining Crowd Control vs. Crowd Management
Understanding the Importance of Prevention
Psychology of Crowds: Key Concepts
Common Crowd Dynamics in Various Venues
Identifying Crowd Types and Their Characteristics
Recognizing Warning Signs and Risk Factors
Assessing Venue Layouts and Crowd Capacities
Risk Assessment and Planning for Events
Communication Techniques for Prevention
Positioning Strategies for Effective Visibility and Access
Verbal and Non-Verbal Communication Skills
Building Rapport and Authority
De-escalation Techniques for Tense Situations
Use of Technology to Enhance Communication
Distinguishing Between Management and Control Approaches
Deployment Strategies and Movement within Crowds
Handling Disruptions and Disorderly Conduct
Coordinating with Law Enforcement and Emergency Services
Crowd Control at Concerts and Festivals
Managing Crowd Behavior in Nightclubs and Bars
Security Strategies for Sporting Events and Transit
Handling Challenges in Hotels and Retail Environments
Module 6 Quizzes
Module 6 Quiz
Module 6 Scenario Quiz
Module 6 Advanced Scenario Exercise
Module 7 | USE OF FORCE
Module Description
7.1 | Use of Force
Big picture: what “use of force” means for a Protective Agent
The force continuum in plain language
Chart
How this connects to “reasonable force” (Minnesota focus)
A simple decision guide for officers
Common mistakes and professional habits
Module 7 Quizzes
Module 7 Quiz
Module 7 Scenario Quiz
Module 7 Advanced Scenario Exercise
Module 8 | REPORT WRITING, EVIDENCE & COURT
Module Description
8.1 | Professional Note Taking
Professional Note Taking
Why Notes Matter
Field Notes vs Reports
What to Document
Timekeeping Best Practices
Preserving Notes
On post reflection
8.2 | Report Writing
Why report quality matters (for new and experienced officers)
Common report types (with expectations)
A simple template for narrative reports
“Weak vs. strong” report snippets
Common mistakes to avoid
8.3 | Professionalism, Social Media, and Digital Evidence
Professionalism in a Digital World
Social Media and Off‑Duty Conduct for Protective Agents
Handling Digital Evidence and Video the Right Way (for Protective Agents)
Report Writing in the Age of Video and Screenshots
Case Studies – When Video and Posts Go Bad (and How Professionalism Protects You)
8.4 | Court Preparation
Understanding the Court System
Communicating within the Court System
Module 8 Quizzes
Module 8 Quiz
Module 8 Scenario Quiz
Module 8 Advanced Scenario Exercise
Module 9 | OFFICER WELLNESS & PROFESSIONAL DEVELOPMENT
Module Description
9.1 | Officer Wellness, Stress, and Burnout
Why Officer Wellness Matters in Protective Work
Practical Stress Management for Protective Agents
Sleep, Shift Work, and Fatigue Management for Protective Agents
Critical Incidents, Trauma Reactions, and When to Seek Help
Building Personal and Team Resilience
Module 9 Quizzes
Module 9 Quiz
Module 9 Scenario Quiz
Module 9 Advanced Scenario Exercise
Final Exam
Final Exam - Part 1
Final Exam - Scenario Portion
Working With 988, Mobile Crisis Teams, and Local Resources (Minnesota‑Focused)
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