MN Course # PPA137
12.0 Hour Pre-Assignment Training - Certified by the Minnesota Board of Private Detective and Protective Agent Services.
This course covers all statutory requirements regarding protective agents, along with additional content to enhance your officers' knowledge of the role they play.
The training can be completed on a computer or a mobile device.
A certificate of completion will be sent immediately after the officer completes the course and passes the final exam.
Example Curriculum
Course Introduction
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Module 1 | COURSE INTRODUCTION & THE PROTECTIVE AGENT PROFESSION
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1.1 | Today's Security
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Module 1 Quizzes
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Module 2 | MINNESOTA LAW, AUTHORITY & ETHICS
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2.1 | Legal Foundations
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2.2 | Liability and Regulation
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2.3 | Professional Ethics
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- Sample Code of Ethics
- Why ethics matter in protective work
- Core ethical duties of a Protective Agent
- A simple ethics decision checklist
- Common ethical pressure points in security work
- Ethics in conflict and conflict resolution
- Professional Boundaries
- Gifts and Gratuities
- Off-Duty Relationships
- Confidential Information
- Conflicts of Interest
- Favoritism and Selective Enforcement
- On‑post reflection
2.4 | Unlicensed Activity
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2.5 | Employer and Client Conflicts
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Module 2 Quizzes
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Module 3 | COMMUNICATION, DE-ESCALATION & HUMAN INTERACTION
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3.1 | Communication Fundamentals
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3.2 | Verbal Judo & Professional Presence
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3.3 | De-escalation
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3.4 | Diversity and Cultural Awareness for Protective Agents
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- Why Cultural Awareness Matters in Protective Work
- Understanding Culture, Identity, and Lived Experience
- Implicit Bias and How It Affects Security Decisions
- Working Professionally With People From Different Backgrounds
- Communicating Across Language and Cultural Barriers
- Serving People With Disabilities and Different Abilities
- Religion, Gender, and Expression in Security Encounters
- Bias in Suspicion, Stops, and Use of Discretion
- Preventing Harassment and Discrimination in Security Work
- Practical Habits for Fair, Respectful Protective Agents
3.5 | Trauma‑Informed and Mental Health Encounters for Protective Agents
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- Introduction to Trauma‑Informed Security Work
- Recognizing and Responding to Mental Health Crises (for Protective Agents)
- Trauma‑Informed Tactics for Protective Agents
- Substance Use, Overdose, and Co‑Occurring Mental Health Issues
- Working With 988, Mobile Crisis Teams, and Local Resources (Minnesota‑Focused)
Module 3 Quizzes
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Module 4 | PATROL OPERATIONS & SITE SECURITY
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4.1 | Access Control
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4.2 | Patrol Fundamentals
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4.3 | Vehicle Operations
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4.4 | Traffic Control
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4.5 | Interacting With Animals on Duty
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- Types of Animals Officers Encounter on Duty
- Service Animals and Emotional Support Animals
- Reading Dog Body Language and Early Warning Signs
- Responding to Friendly, Loose, or Stray Dogs
- Responding to Aggressive or Dangerous Dogs (0:48)
- Bites, Scratches, and Possible Rabies Exposure
- Wildlife and Unusual Animal Behavior Around Your Sites
- Personal Safety, Gear, and Mindset Around Animals
4.6 | Uniform & Vehicle Regulations
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Module 4 Quizzes
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Module 5 | INCIDENT RESPONSE & CRITICAL EVENTS
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5.1 | General Emergency Response
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5.2 | Workplace Violence
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5.3 | Suspicious Packages
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5.4 | Bomb Threat Response
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5.5 | Overdose Response
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5.6 | Active Shooter Response
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5.7 | Human Trafficking Awareness
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5.8 | Suspicious Activity Recognition
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Module 5 Quizzes
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Module 6 | CROWD MANAGEMENT & VENUE SECURITY
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6.1 | Controlling a Crowd
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- The Role of Private Security in Public Venues
- Defining Crowd Control vs. Crowd Management
- Understanding the Importance of Prevention
- Psychology of Crowds: Key Concepts
- Common Crowd Dynamics in Various Venues
- Identifying Crowd Types and Their Characteristics
- Recognizing Warning Signs and Risk Factors
- Assessing Venue Layouts and Crowd Capacities
- Risk Assessment and Planning for Events
- Communication Techniques for Prevention
- Positioning Strategies for Effective Visibility and Access
- Verbal and Non-Verbal Communication Skills
- Building Rapport and Authority
- De-escalation Techniques for Tense Situations
- Use of Technology to Enhance Communication
- Distinguishing Between Management and Control Approaches
- Deployment Strategies and Movement within Crowds
- Handling Disruptions and Disorderly Conduct
- Coordinating with Law Enforcement and Emergency Services
- Crowd Control at Concerts and Festivals
- Managing Crowd Behavior in Nightclubs and Bars
- Security Strategies for Sporting Events and Transit
- Handling Challenges in Hotels and Retail Environments
Module 6 Quizzes
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Module 7 | USE OF FORCE
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7.1 | Use of Force
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Module 7 Quizzes
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Module 8 | REPORT WRITING, EVIDENCE & COURT
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8.1 | Professional Note Taking
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8.2 | Report Writing
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8.3 | Professionalism, Social Media, and Digital Evidence
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8.4 | Court Preparation
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Module 8 Quizzes
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Module 9 | OFFICER WELLNESS & PROFESSIONAL DEVELOPMENT
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9.1 | Officer Wellness, Stress, and Burnout
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Module 9 Quizzes
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Final Exam
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